We're sure you understand, how tough it is to keep the talent in this competitive market. When you sign up with us, you will always have a backup who can look at the tickets and start troubleshooting it without any problem. But, if that is not a problem for you, then MSPs onboard us for any key projects that is shelved because of lack of expertise. We add value to your team.
.svg){kind=logo}
Frequently Asked Question
We're a MSP and I have good sized team. Why should we hire you?
Would you manage all our clients regardless of their base?
Oh yes! your client can be anywhere in this world. We are open to troubleshoot all the technical issues with respect to their availability. We won't limit you with working hours. We empower you with our skillsets at your disposal, wherever and whenever you want it.
Would you work on tickets per hour basis?
No. We have flat price model as you all do to manage your clients. But we manage all your clients with one flat price and this enables you to scale at any direction. Our team would be your back office.
How does we provide access to our client's infrastructure?
We understand the concern here. We never ask you to give access to our team on inputiv.com email addresses. We want you to create our agent's email account on your domain and then provide the access so that you control the accessibility and never worry about the security and your client's infrastructure.
How quickly you can onboard us?
We are onboarding customers within a week. After we provide our pre-requisites, all you need to do is plan out the action plan and start the troubleshooting.
Does price differ based on the size of MSP?
No. If you are a one man MSP or having a team of 50 technicians, we give same focus to every customer that we onboard.
Is your environment well secured enough to handle our clients?
We are regularly audited and our infrastructure is well secured by Sophos Firewall. Bitdefender Enterprise grade Antivirus has been deployed to maintain our infrastructure. Our systems are all licensed and procured from Dell. Our ISPs are well maintained and has 99.9% uptime.
Is it possible to upgrade/downgrade the packages?
Yes. We always recommend our customers to start with base package and then upgrade to the higher version. But in case, you feel that you are not getting too many tickets and you would like to downgrade from the package that you chose, you can always do that.
Do you also provide custom application development services?
MSPs do get requests from their clients to work on some third party application, or getting some application built or automating some workflows. To answer the question - Yes! we do provide custom application development services. we just need to understand and scope the project.
Can I talk to the person who will be working on our account?
Yes! when we will kickoff your account, you will talk to them and then you will be regularly talking to them. We always try to keep the talent inside and our attrition rate is also low. But if there is any departure then we would have the other agent ready with all the knowledge so that you don't have to repeat it again and again.
Does your SAP support team works on regular support tickets?
Yes! we are structured like that where our SAP support team is available to take on the regular tickets and also looking at some of the projects that might need functional or development knowledge. We have functional, technical consultants available with us. If there's anything development work needed then we do have SAP ABAP consultants available too.
If I want to discontinue, how do I do that?
We are structured based on the retainer model, so if the recharge is not done, then the agent won't be available to work on your account. It is programmed like a Support-as-a-Service model. No additional work to do for discontnuing the engagement.
Partner with Inputiv today for Tech Consulting & Support!
