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SAP Support
SAP support projects include a range of activities as maintaining, optimizing, and enhancing SAP systems within an organization. These projects are typically undertaken by SAP support teams.
Why SAP Support is impactful with Inputiv?
Experienced team with a combined 110+ years of experience in supporting the core modules of SAP and resolving a lot of issues for mid size and enterprise customers.
Engagement designed based on your specifications!
We are proud to support customers in their budget. We never quote anything without looking at the specifications. Once we look at them, then our technical team would come with the resolution and number of hours it might take to resolve the issue.
You can now do a fixed cost monthly maintenance with Inputiv.
After spending some time in the industry, our team has designed some packages for fixed cost model with a capping of support tickets. If it is for a particular project, then also this can be worked out. It is never about the cost which is involved in the process. We might start with hourly packages and then keep you on fixed monthly for maintenance. Contact us for more details.
What we do and Focus on
1. Maintenance and Troubleshooting:
- Regular maintenance tasks such as system monitoring, performance tuning, and applying patches and updates to ensure system stability and security.
- Troubleshooting and resolving issues encountered by users, including functional errors, technical glitches, and system failures.
2. Upgrade and Migration Projects:
- Planning and executing SAP version upgrades or migrations to newer platforms to leverage the latest features, performance improvements, and security enhancements.
- Managing the entire upgrade or migration process, including system assessment, planning, testing, data migration, and post-go-live support.
3. User Support and Training:
- Providing assistance to end-users in using SAP applications effectively, including resolving queries, troubleshooting issues, and guiding them through business processes.
- Conducting training sessions and creating documentation to educate users on SAP functionality, new features, and best practices.
4. System Enhancement and Customization:
- Collaborating with business stakeholders to identify opportunities for system enhancement and customization to better align with organizational goals and requirements.
- Developing and implementing enhancements, custom reports, interfaces, and extensions to meet specific business needs.
5. Integration Projects:
- Integrating SAP systems with other enterprise applications, third-party systems, or external data sources to ensure seamless data flow and interoperability.
- Implementing middleware solutions or custom interfaces to facilitate data exchange and business process integration.
6. Compliance and Governance:
- Ensuring compliance with regulatory requirements, industry standards, and internal policies through configuration, customization, and monitoring of SAP systems.
- Implementing security measures, access controls, and audit trails to protect sensitive data and maintain data integrity.
7. Performance Optimization:
- Analyzing system performance metrics and identifying areas for optimization to enhance system responsiveness, throughput, and scalability.
- Implementing performance tuning measures, such as database optimization, system configuration changes, and code optimization.
8. Continuous Improvement Initiatives:
- Proactively identifying opportunities for process improvement, automation, and innovation to optimize business processes and enhance user experience.
9. Vendor Relationship Management:
- Managing relationships with SAP and other third-party vendors, including software license management, contract negotiations, and vendor performance evaluation.
- Staying abreast of SAP product roadmaps, updates, and support policies to align with the organization's strategic objectives.
10. Change Management and Governance:
- Implementing change management processes to manage changes to SAP systems effectively, including change requests, impact analysis, testing, and communication.
- Establishing governance mechanisms to ensure adherence to IT policies, standards, and best practices throughout the SAP support lifecycle.
- Overall, SAP support projects play a crucial role in maximizing the value of SAP investments, driving operational excellence, and enabling organizations to adapt to evolving business needs and technology trends.
Benefits & Results
By having a experienced SAP support team would help you stay relived when there are tickets which is affecting business in a big way. You can look forward to support on weekends and on holidays too. Your global users can access this helpdesk without any hesitation.
- Dedicated Helpdesk & Project Support: You would have access to the dedicated helpdesk support tech and the escalation. You don't need to talk to multiple people for a single issue or project.
- Optimized Operations: Once your business users are talking to a dedicated helpdesk, then your IT folks can look into other tasks and our team can take over the issue pertaining to SAP or other related systems.
- No more big SAP Integrators: Businesses now paying a hefty payments to access the SAP support. No need to do that now, you get the same certified SAP consultants at much lesser cost. Also, it is not going to be a complicated process.
- Simplified SLA: We understand SAP is running the business at every transaction in the company and hence we keep the SLA which match the customer expectations.
- Enhanced Security and Compliance: We are handling infrastructure for some of the enterprise companies and hence we have created a well secured infrastructure to cater customer requirements. We are complying with every policies that is in place.
- Predictive Maintenance and Support: No more guessing now. You would know the maintenance schedules and who is going to work on it. You can be assured about the work which will be done. Every task will be recorded in the time sheet.
Partner with Inputiv today for Tech Consulting & Support!
